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Reception
Moscow, Russia
123056, 21 Krasina street
Phone/fax: +7 (495) 739 57 65
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Marketing and PR
Moscow, Russia
Gashika street,9
+7(495) 984-82-66
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The Discount card rules of use |
Discount Card Terms of Use
1. Procurement of the discount card
1.1. Both individuals and legal entities are eligible to own a discount card.
1.2. An individual or a legal entity wishing to procure a discount card must complete a Discount Card Ownership Application Form and pay the price of the discount card. These Terms, including any and all changes that may be made to them, shall be active from the moment of procurement of the discount card by said individual or legal entity. An individual or legal entity may procure a discount card without having completed a Discount Card Ownership Application Form; a lost or damaged discount card may be replaced only by presenting the Discount Card Holder’s Application Form on which the “Surname”, “Name”, “Patronymic”, and “Code Word” sections are filled in.
1.3. After paying the price of the discount card, the individual or legal entity who purchased the card shall be given a Discount Card Holder’s Pack, which includes a discount card, an informational catalog with information on the participating organizations, and other informational materials.
1.4. There is no limit on the number of cards able to be procured by one individual or legal entity.
1.5. The discount card is active from the moment of purchase.
1.6. The discount card is active for one calendar year from the moment of purchase.
2. Terms of discount provision
2.1. Discounts are granted upon payment by a Discount Card Holder for services (or goods) in restaurants and stores of the Arkady Novikov Group that participate in the discount program (hereafter “Discount Program Participants”). A full list of Discount Program Participants is available at the web site www.novikovgroup.ru in the Participants subsection of the Discount Program section.
2.2. In order to receive a discount, a Discount Card Holder must inform employees of the Discount Program Participant before making the purchase (or receiving the services) that the purchase (or procurement of services) will be made using a discount card, and the discount card must be presented before the calculation of the price of the procured good (or service).
2.3. The Discount Card Holder shall be issued a discount on the services (or goods) in an amount and size set out in the informational Catalog of Discount Program Participants, except in situations in which the discount card is used to pay for food services rendered in a venue that is not that of the food service organization.
2.4. A Discount Program Participant is obliged to refuse to grant a discount on the services (or goods) to the Discount Card Holder if:
2.4.1. The Discount Card Holder did not present the discount card;
2.4.2. The Discount Card Holder presented an expired discount card
2.5. A Discount Program Participant may not refuse to issue a discount to Discount Card Holder except in the situations laid out in points 2.3 and 2.4 of the Terms herein.
2.6. If a Discount Program Participant refuses to grant a discount to a Discount Card Holder, the Participant is obliged to issue the Discount Card Holder a receipt (or some other accounting document) indicating the full price of the purchase paid for by the Card Holder and a written explanation for the refusal.
3. Other conditions
3.1. In the case of refusal to grant a discount without proper grounds by a Discount Program Participant, a Discount Card Holder may appeal to the Discount Program Administrator by sending the documents listed below (points 3.1.1. to 3.1.4.) to the address 123056, Moscow, ul. Krasina, 21, building 1 (phone number: 739-57-65):
3.1.1. A declaration stating that a discount was not granted;
3.1.2. An active discount card;
3.1.3. A confirmation of the procurement of the good (or service), in the form of a bill or a receipt;
3.1.4. A written statement from the Discount Program Participant explaining its refusal to grant a discount.
3.2. The Discount Program Administrator has the right to review the Discount Card Holder’s statement for 15 (fifteen) calendar days from the date of receipt of said statement. If it is found that the Discount Program Participant’s refusal to grant a discount to the Discount Card Holder was without proper grounds, the Discount Program Administrator shall pay the Discount Card Holder compensation in the sum of the discount that was not granted within 5 (five) business days from the date of the decision with regard to the reviewed statement.
3.3. The Discount Program Administrator bear no responsibility for the actions of third parties offering Discount Card Holders discounts and/or other benefits. If such third parties do not comply with the conditions regarding discounts and/or benefits offered to Discount Card Holders, the Discount Card Holder must appeal directly to said third parties.
The Discount Program Administrator bears no responsibility for the failure to grant a discount (or other benefits) on the part of organizations that are not part of the Arkady Novikov Group.
3.4. In the case of loss of or damage to a discount card, the Holder has the right to receive a replacement only if he completed the “Surname”, “Name”, “Patronymic”, and “Code Word” sections of the Discount Card Ownership Application Form. In order to replace a lost or damaged discount card, the Holder is obliged to appeal to the Discount Program Administrator by sending a statement that includes the above-stated information to the address 123056, Moscow, ul. Krasina, 21, building 1 (phone number: 739-57-65). That statement will be reviewed by the Administrator within three business days. The discount card may be sent to an address indicated by the Discount Card Holder, or by courier.
3.5. A Discount Program Participant has the right at any point to terminate its participation in the Discount Program. Discount Card Holders will be informed of such event in the appropriate manner (by means of posting informational materials at the venues of Discount Program Participants or by means of posting information on the web site www.novikovgroup.ru) no fewer than fifteen calendar days before the expected date of termination of participation by a Participant.
3.6. All information regarding the discount program will be delivered to Discount Card Holders by means of the posting of information at the venues of Discount Program Participants and on the web site www.novikovgroup.ru.
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| © Copyright © 2019 | Novikov Restaurant Group |
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